Better World becomes a strategic partner of Groupe Colisée

Better World is mentioned several times in the report of the Groupe Colisée Mission Committee.

"Our listening system based on continuous improvement

Our secure questionnaire, consisting of a dozen questions, assesses the living experience of residents and their families on various themes, rated from 1 to 10, leading to a five-star rating. Colisée also asks customers about their propensity to recommend the services or establishment concerned, enabling us to calculate the Net Promoter Score (NPS). We also collect comments via open-ended questions, which are then analyzed in greater detail. To this end, we have set up a partnership with Better World. Thanks to the Artificial Intelligence developed by this company, a semantic analysis is carried out on the verbatims of customers and their relatives, in order to categorize them."
Extract from the report, page 12.

Read the full report on the Colisée website.

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Better World is the French leader inlistening to patient verbatimwith 600+ healthcare and medical-social establishments covered.