Putting the customer at the center of your decisions

Better World helps the hospitality industry collect and analyze feedback from all their customers and staff.

Better world for hotels
Hospitals, Groups of clinics, EPHAD, etc.
+ 200k
Models studied
This is some text inside of a div block.
+ 1m
Opinions collected
This is some text inside of a div block.
5 000+
analyzed in our studies
Verbatims analyzed
Google reviews, Trip Advisor, Booking, GSS...

See what our customers have been able to accomplish with the help of Better World

Better World helps many hotels collect and analyze customer and team feedback

Fabio Ottaviani
Creative Developer, Studio Gusto

"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."

Sofia Papadopouloua
Creative Developer, Studio Gusto

"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."

Alison Kay-Broussy
VP Global Customer Experience

"The in-depth analyses we were able to perform with Better World enabled us to get to the heart of the pain points and moments of satisfaction at certain stages of our customer journey.

The platform provided a quick and easy way to analyze multiple customer verbatims, and confirm or uncover satisfaction drivers around the breakfast experience in order to take the necessary corrective actions.

The tool's interface makes it easy for teams to adopt the platform and integrate it into their listening routine."


A complete, easy-to-operate listening system

From feedback collection to visualization and planning, manage your entire Experience management with Better World.
improve your products with better world
Sourced opinions from the Web

The connectors developed by Better World supply your analyses with data freshly extracted from the Web (review sites, forums, social networks, etc.).

improve your products with better world
Ingestion of your data

Better World enables you to integrate the data you collect into our analysis application, either by secure flat file transfer or by API.

Better World‍ campaigns

Better World provides you with various solutions for collecting new reviews. Respondents access campaigns via QR codes and dynamic links.

improve your products with better world
Thematic classification

Better World ontologies, the basis of our Artificial Intelligence, classify verbatims according to their theme(s). They are refined by industry and use case, and enable multilingual processing of feedback.

improve your products with better world
Sentiment analysis

In addition to quantitative indicators such as NPS or CSAT, Better World extracts a Sentiment score from the verbatims, to pinpoint areas of improvement and strength in the Experience studied.

improve your products with better world
Segmentation of returns

Any audience segmentation information can be embedded to refine your analyses. What's more, feedback is subjected to noise filtering, and is anonymized to ensure the protection of the data collected.

improve your products with better world
Prioritizing actions

Create analyses on the Better World platform, to determine priority topics within a given perimeter. Explore the different visualizations available, and take the actions that will have the greatest impact.

improve your products with better world
Alerts and reporting

Set up alerts to receive notifications on areas of attention and/or weak signals. Create and share actionable reports for your teams, and track the impact of your actions.

improve your products with better world
Competitive analysis

Compare your metrics with those of other businesses, both in-house and with your competitors. Understand your competitive strengths and opportunities, as perceived by your audience, and set targets accordingly.


Browse our use cases... or suggest yours

Customer experience in hotel chains

Improve your customers' experience

Analyze your customers' experience in detail, on specific subjects (room, breakfast, activities, etc.) or in general, to pinpoint your hotels' strengths and areas for improvement!

A multi-channel collection

Centralize all sources of customer feedback: web sources (Google, TripAdvisor....), internal sources and many others!

A specialized analysis

Use our specialized algorithms in the hotel industry vocabulary to analyze the feedback from your customers and prospects.

Better world & hotels : Improve your customers' experience
better world & hospitality - competitive analysis
Competitive Analysis

Evaluate your performance relative to the competition

Use our benchmark tools to better understand your positioning in relation to your competitors on key topics

Collect competitor reviews

Use competitor data available on the web

Compare your performance

Compare your establishments with their local competitors

Better world - get your progression plan

Let's build your Action Plan

Get personalized and actionable advice to build your action plans and track your target audience's satisfaction over time.

Human resources

Improve the quality of life at work for your staff

Measure employee satisfaction in fine detail, detect non-quality, improve everyone's experience...

Get the returns

Deploy an effective listening strategy

Understand expectations

Leverage shared opinions & ideas at the right level

Better world & hotels - QWL
Better world & hoteliers

Is your use case a little different? Contact us

A special case? A research topic? Anything else you'd like to know?Our teams will be delighted to help.


You have a project in mind?

Please fill out this form, and a member of our team will contact you within 24 hours.

Thank you! Our teams will get back to you as soon as possible!
Oops! Sorry, a problem has occurred.