Putting the customer at the center of your decisions

Better World ontologies, the basis of our Artificial Intelligence, classify verbatims according to their theme(s). They are refined by industry and use case, and enable multilingual processing of feedback.

In addition to quantitative indicators such as NPS or CSAT, Better World extracts a Sentiment score from the verbatims, to pinpoint areas of improvement and strength in the Experience studied.

Any audience segmentation information can be embedded to refine your analyses. What's more, feedback is subjected to noise filtering, and is anonymized to ensure the protection of the data collected.

Create analyses on the Better World platform, to determine priority topics within a given perimeter. Explore the different visualizations available, and take the actions that will have the greatest impact.

Set up alerts to receive notifications on areas of attention and/or weak signals. Create and share actionable reports for your teams, and track the impact of your actions.

Compare your metrics with those of other businesses, both in-house and with your competitors. Understand your competitive strengths and opportunities, as perceived by your audience, and set targets accordingly.