AI to put
the human being at the center of your decisions
Better World helps retailers collect and analyze feedback from all their customers and prospects
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A complete, easy-to-operate listening system
The connectors developed by Better World supply your analyses with data freshly extracted from the Web (review sites, forums, social networks, etc.).
Better World enables you to integrate the data you collect into our analysis application, either by secure flat file transfer or by API.
Better World provides you with various solutions for collecting new reviews. Respondents access campaigns via QR codes and dynamic links.
Better World ontologies, the basis of our Artificial Intelligence, classify verbatims according to their theme(s). They are refined by industry and use case, and enable multilingual processing of feedback.
In addition to quantitative indicators such as NPS or CSAT, Better World extracts a Sentiment score from the verbatims, to pinpoint areas of improvement and strength in the Experience studied.
Any audience segmentation information can be embedded to refine your analyses. What's more, feedback is subjected to noise filtering, and is anonymized to ensure the protection of the data collected.
Create analyses on the Better World platform, to determine priority topics within a given perimeter. Explore the different visualizations available, and take the actions that will have the greatest impact.
Set up alerts to receive notifications on areas of attention and/or weak signals. Create and share actionable reports for your teams, and track the impact of your actions.
Compare your metrics with those of other businesses, both in-house and with your competitors. Understand your competitive strengths and opportunities, as perceived by your audience, and set targets accordingly.
Browse our use cases... or suggest yours
Improve your customers' experience at the point of sale
Gain a detailed understanding of customer needs at the point of sale and beyond, identify best practices in your network, compare yourself with your competitors, manage your network, build & monitor action plans...
Centralize all sources of customer and prospect feedback: web, internal surveys, etc.
Use our visualization platform to manage your network from a global level down to the finest point of sale, close to the field
Improve the products offered to your customers
Understand customers' expectations, collect the product issues they encounter, build & follow action plans...
Centralize all sources of customer and prospect feedback (web, internal surveys, etc.) on your product lines
Get a synthetic view of your market with our visualization tools and vocabulary analysis algorithms specialized in your sector
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Let's build your Action Plan
Get personalized and actionable advice to build your action plans and track your target audience's satisfaction over time.
Is your use case a little different? Contact us
A special case? A research topic? Anything else? Our teams will be happy to answer you.
