The Patient and the Caregiver at the heart of your decisions
Better World helps healthcare facilities collect and analyze feedback from patients, residents, caregivers and staff to improve the patient experience.
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Find out how they improved thePatient Experience with Better World
Better World helps many health and social care facilities collect and analyze feedback from patients and teams.
"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."
"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."
"Understanding patients by listening to their feedback through their own words, their own stories, seemed essential to us.
In addition, elements brought to light by their responses to the e-Satis Better World questionnaires allows us to quantitatively and qualitatively shed light on elements that otherwise would not have been brought to our attention."
A complete, easy-to-operate listening system
The connectors developed by Better World supply your analyses with data freshly extracted from the Web (Google My Business, social networks, doctissimo, etc.).
Better World enables you to integrate the data collected by your own means into our analysis application, by secure transfer of flat files or by API (e-Satis, internal questionnaires, etc.).
Better World provides you with various solutions for collecting new reviews. Respondents access campaigns via QR codes and dynamic links.
Better World ontologies, the basis of our Artificial Intelligence, classify verbatims according to their theme(s). They are refined for the healthcare sector, and enable multilingual processing of feedback.
In addition to quantitative indicators such as NPS or CSAT, Better World extracts a Sentiment score from the verbatims, to pinpoint areas of improvement and strength in the Experience studied.
Any audience segmentation information can be embedded to refine your analyses. What's more, feedback is subjected to noise filtering, and is anonymized to ensure the protection of the data collected.
Create analyses on the Better World platform, to determine priority topics within a given perimeter. Explore the different visualizations available, and take the actions that will have the greatestimpact on the patient experience.
Set up alerts to receive notifications on areas of attention and/or weak signals. Create and share actionable reports for your teams, and track the impact of your actions.
Compare your metrics with those of other businesses, both in-house and with your competitors. Understand your competitive strengths and opportunities, as perceived by your audience, and set targets accordingly.
Browse our use cases... or suggest yours
Improve the patient experience
Understand patient needs, identify best practices, build & follow action plans...
Dig into the experiences expressed by patient verbatims
Allow patients to express themselves at any time
Improve the quality of life at work for your staff
Understand the needs of your medical teams. Identify the points of dissatisfaction, build & follow action plans...
Involve your teams in improvement
Understand expectations and imagine solutions
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Let's build a better Patient Experience together
Get personalized, actionable advice to build your action plans and monitor patient satisfaction and quality of life for care staff.
Improve the experience of residents & caregivers
Finely measure resident and caregiver satisfaction, detect non-quality, improve the experience of all...
Deploy an effective listening strategy based on Patient Verbatims
Leverage shared opinions & ideas at the right level
Is your use case a little different? Contact us
A special case? A research topic? Anything else? Our teams will be happy to answer you.
FAQs
Discover how Better World uses technology and collective intelligence to improve the patient experience through verbatim analysis and empathic listening.
Patient verbatim analysis involves collecting, processing and interpreting patient comments expressed in their own words. This analysis helps identify trends, feelings and areas for improvement in healthcare. Using advanced technologies, it helps facilities to gain an in-depth understanding of patients' expectations and experiences in order to improve the services they offer.
Listening to patients is crucial to understanding their needs, expectations and perceptions of the care they receive. It helps identify pain points and opportunities for improvement. Careful, empathetic listening strengthens the patient-caregiver relationship, improves patient satisfaction and contributes to positive health outcomes.
Artificial intelligence enables us to process large quantities of textual data quickly and efficiently. It identifies trends, sentiments and recurring themes in patient verbatim. This advanced analysis capability delivers precise, actionable insights, helping healthcare facilities to make data-driven decisions to improve the patient experience.
We offer a complete suite of tools for collecting, analyzing and interpreting patient verbatim. These tools integrate natural language processing, sentiment analysis and data visualization, providing in-depth understanding and actionable insights to improve the patient experience.
Better World uses artificial intelligence tools to analyze patient feedback and identify strengths and areas for improvement. Our solutions enable healthcare facilities to make informed decisions and implement concrete actions to optimize the patient journey, increase satisfaction and strengthen patient loyalty.