The Patient and the Caregiver at the heart of your decisions

Better World helps healthcare facilities collect and analyze feedback from patients, residents, caregivers and staff to improve the patient experience.

patient verbatim analysis tool
Hospitals, Clinics, EHPAD, etc.
Analyzed data
Questionnaires (including e-Satis), Google reviews...

Find out how they improved thePatient Experience with Better World

Better World helps many health and social care facilities collect and analyze feedback from patients and teams.

Fabio Ottaviani
Creative Developer, Studio Gusto

"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."

Sofia Papadopouloua
Creative Developer, Studio Gusto

"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."

Myriam Combes
Director of Strategy and Medical Relations

"Understanding patients by listening to their feedback through their own words, their own stories, seemed essential to us.

In addition, elements brought to light by their responses to the e-Satis Better World questionnaires allows us to quantitatively and qualitatively shed light on elements that otherwise would not have been brought to our attention."

Myriam Combes

A complete, easy-to-operate listening system

From feedback collection to visualization and planning, manage the entirePatient Experience with Better World.
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Sourced opinions from the Web

The connectors developed by Better World supply your analyses with data freshly extracted from the Web (Google My Business, social networks, doctissimo, etc.).

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Ingestion of your data

Better World enables you to integrate the data collected by your own means into our analysis application, by secure transfer of flat files or by API (e-Satis, internal questionnaires, etc.).

Better World‍ campaigns

Better World provides you with various solutions for collecting new reviews. Respondents access campaigns via QR codes and dynamic links.

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Thematic classification

Better World ontologies, the basis of our Artificial Intelligence, classify verbatims according to their theme(s). They are refined for the healthcare sector, and enable multilingual processing of feedback.

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Sentiment analysis

In addition to quantitative indicators such as NPS or CSAT, Better World extracts a Sentiment score from the verbatims, to pinpoint areas of improvement and strength in the Experience studied.

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Segmentation of returns

Any audience segmentation information can be embedded to refine your analyses. What's more, feedback is subjected to noise filtering, and is anonymized to ensure the protection of the data collected.

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Prioritizing actions

Create analyses on the Better World platform, to determine priority topics within a given perimeter. Explore the different visualizations available, and take the actions that will have the greatestimpact on the patient experience.

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Alerts and reporting

Set up alerts to receive notifications on areas of attention and/or weak signals. Create and share actionable reports for your teams, and track the impact of your actions.

improve your products with better world
Competitive analysis

Compare your metrics with those of other businesses, both in-house and with your competitors. Understand your competitive strengths and opportunities, as perceived by your audience, and set targets accordingly.


Browse our use cases... or suggest yours

Patient Experience

Improve the patient experience

Understand patient needs, identify best practices, build & follow action plans...

Analyze the returns

Dig into the experiences expressed by patient verbatims

Collect more

Allow patients to express themselves at any time

patient experience tool
hospital quality of life tool
Quality of life at work

Improve the quality of life at work for your staff

Understand the needs of your medical teams. Identify the points of dissatisfaction, build & follow action plans...

Collect opinions & ideas

Involve your teams in improvement

Leverage feedback

Understand expectations and imagine solutions

Better world - get your progression plan

Let's build a better Patient Experience together

Get personalized, actionable advice to build your action plans and monitor patient satisfaction and quality of life for care staff.


Improve the experience of residents & caregivers

Finely measure resident and caregiver satisfaction, detect non-quality, improve the experience of all...

Collect patient feedback

Deploy an effective listening strategy based on Patient Verbatims

Understand expectations

Leverage shared opinions & ideas at the right level

patient verbatim tool
Better World team

Is your use case a little different? Contact us

A special case? A research topic? Anything else? Our teams will be happy to answer you.


Discover how Better World uses technology and collective intelligence to improve the patient experience through verbatim analysis and empathic listening.

What is patient verbatim analysis?

Patient verbatim analysis involves collecting, processing and interpreting patient comments expressed in their own words. This analysis helps identify trends, feelings and areas for improvement in healthcare. Using advanced technologies, it helps facilities to gain an in-depth understanding of patients' expectations and experiences in order to improve the services they offer.

Why is listening to patients important?

Listening to patients is crucial to understanding their needs, expectations and perceptions of the care they receive. It helps identify pain points and opportunities for improvement. Careful, empathetic listening strengthens the patient-caregiver relationship, improves patient satisfaction and contributes to positive health outcomes.

How can AI improve patient verbatim analysis?

Artificial intelligence enables us to process large quantities of textual data quickly and efficiently. It identifies trends, sentiments and recurring themes in patient verbatim. This advanced analysis capability delivers precise, actionable insights, helping healthcare facilities to make data-driven decisions to improve the patient experience.

What tools do you suggest for analyzing patient verbatim?

We offer a complete suite of tools for collecting, analyzing and interpreting patient verbatim. These tools integrate natural language processing, sentiment analysis and data visualization, providing in-depth understanding and actionable insights to improve the patient experience.

How does Better World improve the patient experience?

Better World uses artificial intelligence tools to analyze patient feedback and identify strengths and areas for improvement. Our solutions enable healthcare facilities to make informed decisions and implement concrete actions to optimize the patient journey, increase satisfaction and strengthen patient loyalty.


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