Watch the replay of the Webinar on Symmetry of Attentions© and the case of the Fondation Adolphe de Rothschild hospital

Do you really know what your think?

Put your users at the heart of your decisions by gathering, collecting and analyzing their feedback with our powerful AI tools.

Improve your customer listening with Better World

Make decisions informed by your users' feedback and build :

improve your products with better world
Better Products

Design and improve your products by getting feedback from your users.

improve your services with better world
Better Services

Develop services that best meet the expectations of your target audience.

improve your QWL with better world
Better QWL

Provide a pleasant working environment for your employees, based on trust.


A complete, easy-to-operate listening system

From feedback collection to visualization and planning, manage your entire Experience management with Better World.
improve your products with better world
Sourced opinions from the Web

The connectors developed by Better World supply your analyses with data freshly extracted from the Web (review sites, forums, social networks, etc.).

improve your products with better world
Ingestion of your data

Better World enables you to integrate the data you collect into our analysis application, either by secure flat file transfer or by API.

Better World‍ campaigns

Better World provides you with various solutions for collecting new reviews. Respondents access campaigns via QR codes and dynamic links.

improve your products with better world
Thematic classification

Better World ontologies, the basis of our Artificial Intelligence, classify verbatims according to their theme(s). They are refined by industry and use case, and enable multilingual processing of feedback.

improve your products with better world
Sentiment analysis

In addition to quantitative indicators such as NPS or CSAT, Better World extracts a Sentiment score from the verbatims, to pinpoint areas of improvement and strength in the Experience studied.

improve your products with better world
Segmentation of returns

Any audience segmentation information can be embedded to refine your analyses. What's more, feedback is subjected to noise filtering, and is anonymized to ensure the protection of the data collected.

improve your products with better world
Prioritizing actions

Create analyses on the Better World platform, to determine priority topics within a given perimeter. Explore the different visualizations available, and take the actions that will have the greatest impact.

improve your products with better world
Alerts and reporting

Set up alerts to receive notifications on areas of attention and/or weak signals. Create and share actionable reports for your teams, and track the impact of your actions.

improve your products with better world
Competitive analysis

Compare your metrics with those of other businesses, both in-house and with your competitors. Understand your competitive strengths and opportunities, as perceived by your audience, and set targets accordingly.

Better world - get your progression plan

Let's build your Action Plan

Get personalized and actionable advice to build your action plans and track your target audience's satisfaction over time.


See what our customers have accomplished with Better World

Better World helps many organizations structure and leverage their customer and employee feedback.

Myriam Combes
Director of Strategy and Medical Relations

Understanding patients by listening to their feedback through their own words, their own stories, seemed essential to us.

In addition to the elements brought to light by their responses to the e-Satis questionnaires, Better World enables us to shed quantitative and qualitative light on elements that would not otherwise have been brought to our attention.

Alison Kay-Broussy
VP Global Customer Experience

The in-depth analyses we've been able to carry out with Better World have enabled us to get to the heart of the pain points and moments of satisfaction at certain stages of our customer journey.

The platform has provided a quick and easy way to analyze multiple customer verbatims, and confirm or uncover satisfaction drivers around the breakfast experience in order to take the necessary corrective action.

The tool's interface allows teams to easily adopt the platform and integrate it into their listening routine.

Sofia Papadopouloua
Head of Quality @Renault

"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."

Sofia Papadopouloua
Head of Quality @Renault

"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."


6 Reasons to work with us

Specialization by sector of activity

Our solutions can be adapted to different sectors and use cases in order to highlight the results that interest you.

Quick and safe to set up

We implement our solutions in less than a month, with continuous support. Our applications are validated by our customers, in all our industries.

Analysis of your reviews and competitors

We offer to collect public reviews of your competitors to allow you to put in context the analysis conducted on your products, services, etc.

End-to-end and open solution

Our solutions intervene at all levels of the process of listening to your users, and facilitate the stages of collecting, analyzing, collaborating and exploiting feedback.

AI as a decision support tool

We see AI as a tool that, when combined with Human Intelligence, enables informed decision making and monitoring of its impact.

Data stored and protected in Europe

All the data we collect and produce is stored in Europe and our processes comply with RGPD regulations.


Access your first
in 1 month!


Exchange with our Experts

Talk to our teams to define your needs.


Collection and classification of published notices

We collect and integrate the notices into our databases and classify them according to your specific needs.


Configuration of your instance

We configure our platform for your needs, and train our AI on your data.


Deployment and Training

We create access for your teams and conduct training sessions.


Follow-up and support for use

We remain at your disposal to answer your questions about our solutions.


You have a project in mind?

Please fill out this form, and a member of our team will contact you within 24 hours.

Thank you! Our teams will get back to you as soon as possible!
Oops! Sorry, a problem has occurred.