Putting the customer at the center of your decisions
Better World leverages cutting-edge technology to help you process your user feedback and turn it into actionable items.
A complete, easy-to-operate listening system
The connectors developed by Better World supply your analyses with data freshly extracted from the Web (review sites, forums, social networks, etc.).
Better World enables you to integrate the data you collect into our analysis application, either by secure flat file transfer or by API.
Better World provides you with various solutions for collecting new reviews. Respondents access campaigns via QR codes and dynamic links.
Better World ontologies, the basis of our Artificial Intelligence, classify verbatims according to their theme(s). They are refined by industry and use case, and enable multilingual processing of feedback.
In addition to quantitative indicators such as NPS or CSAT, Better World extracts a Sentiment score from the verbatims, to pinpoint areas of improvement and strength in the Experience studied.
Any audience segmentation information can be embedded to refine your analyses. What's more, feedback is subjected to noise filtering, and is anonymized to ensure the protection of the data collected.
Create analyses on the Better World platform, to determine priority topics within a given perimeter. Explore the different visualizations available, and take the actions that will have the greatest impact.
Set up alerts to receive notifications on areas of attention and/or weak signals. Create and share actionable reports for your teams, and track the impact of your actions.
Compare your metrics with those of other businesses, both in-house and with your competitors. Understand your competitive strengths and opportunities, as perceived by your audience, and set targets accordingly.
Browse our use cases... or suggest yours
Customer satisfaction at the heart of an energy company's activities
Precise measurement of the satisfaction of hundreds of thousands of customers, detection of non-quality, improvement of customer paths...
Deployment of an effective listening strategy, both on the Web and from Customer Relations Centers
Implementation of action plans based on shared opinions and ideas.
Ongoing analysis of sentiment trends.
Listening to users helps validate the effectiveness of staff training
Deployment of the Better World collection tool, using QR codes, at strategic points in means of transport.
Users continuously express their views on the quality of service provided by the operator
Staff better trained in customer expectations.
Symmetrical improvement in QWL.
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Let's build your Action Plan
Get personalized and actionable advice to build your action plans and track your target audience's satisfaction over time.
Accelerate your digital transformation by taking customer feedback into account
Continuous listening to bank customers using Mobile and Internet applications
Weekly collection of reviews from app stores and Twitter
A product team better able to determine the priority features to be developed
Do you operate in another sector? Contact us
A special case? A research topic? Anything else? Our teams will be delighted to work with you on all your customer and employee listening needs, specific to your business sector.