Create and manage new audience listening channels
Give your audience a voice to gather constructive feedback, complete your analyses and flesh out your action plans.
A process for continuously listening to your users
Setting up Listening Campaigns
Create and manage distribution links
Give your audience the opportunity to share their feedback as they go along, whether in physical locations with QR Codes, or by sharing specific links at each online contact point (e-mail, corporate site, etc.).
Segment your audience for fine-tuned tracking
Associate segmentation fields with the links you create to enrich the feedback collected, without asking respondents any additional questions. Such information can be used to characterize segments for targeted distribution and refined analysis.
Customize your campaigns
Configure style elements specific to your brand, and adapt specific nomenclature elements to your use cases.
Opt for directed questionnaires for targeted studies, or for undirected campaigns to gather on-the-spot feedback.
Follow-up of collected returns
Follow responses in real time
Find the performance indicators for your campaigns, and graphs to help you contextualize and understand the performance observed.
Search for and annotate collected answers
The answer search engine lets you search for answers by keyword, and filter results according to the metadata collected.
You can also annotate answers to track the status of actions taken, and assign these actions to the various people in your team.
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Let's build your Action Plan
Get personalized and actionable advice to build your action plans and track your target audience's satisfaction over time.
See what our customers have been able to accomplish with the help of Better World
Better World helps many organizations structure and leverage their customer and employee feedback.
Understanding patients by listening to their feedback through their own words, their own stories, seemed essential to us.
In addition to the elements brought to light by their responses to the e-Satis questionnaires, Better World enables us to shed quantitative and qualitative light on elements that would not otherwise have been brought to our attention.
The in-depth analyses we've been able to carry out with Better World have enabled us to get to the heart of the pain points and moments of satisfaction at certain stages of our customer journey.
The platform has provided a quick and easy way to analyze multiple customer verbatims, and confirm or uncover satisfaction drivers around the breakfast experience in order to take the necessary corrective action.
The tool's interface allows teams to easily adopt the platform and integrate it into their listening routine.
"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."
"If you say no to the ones that can't afford you, you're making room for the ones that can and this helps me make the decision to be the ones that can."